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Terms and conditions

In this document, you will find essential information to guide you during your Spanish lessons with us. This document contains terms and rules that both you, as a dedicated student, and we, as committed instructors, will adhere to. Please take a moment to carefully review these details as they have been created to ensure a smooth and enriching educational experience for you.

Your success in mastering the Spanish language is our priority, and this agreement helps establish clear expectations, ensuring that your time with us is both enjoyable and productive.

§ 1

The subject of this agreement is the teaching of the Spanish language by the School, following the curriculum applicable to the group

§ 2

  1. The School and the student will agree on the frequency of lessons, their duration, as well as start and end dates.
  2. In the event of the designated instructor being unable to conduct lessons, the School will assign another person with similar qualifications to conduct the lessons.
  3. Upon request, instead of a replacement, there will be an opportunity to have lessons with the designated instructor at a mutually agreed-upon alternative time.
  4. If it is not possible to establish a satisfactory lesson time, the lesson will be canceled, and its cost will be transferred to the next session.
  5. The student has the right to cancel a lesson without incurring its cost no later than 8 hours before the scheduled lesson on a working day of the School (a working day is defined as Monday to Friday until 6:00 PM). Otherwise, the lesson will be billed at the prevailing rate.
  6. In the event of lesson cancellation by the student or instructor, the parties will endeavor to make up for the canceled lesson at a mutually agreed-upon time, to the extent possible.
  7. Starting from the beginning of the lesson, the instructor is obliged to wait for the student for at least 15 minutes. After this time, if there is no effective communication from the student regarding their delay (effective communication is defined as a phone call to the instructor or the school manager or an email to info@ideatika.com with a copy to the instructor), the instructor may leave their workplace and/or disconnect from the online lesson. Such lessons are billable at the prevailing rate.
  8. In a given month, at least 3 meetings should take place, which is the basis for availability for the instructor’s course over the year. In the case of prolonged absences by the student, each case will be considered individually and in agreement with the student.

§ 3

The School commits to making every effort to ensure the highest level of teaching, including:

  • Conducting lessons by individuals with appropriate methodological and language qualifications.
  • Providing photocopied/electronic materials for lessons.
  • Regularly assessing the student’s progress.

§ 4

  1. The cost of the course has been previously agreed upon, in accordance with the current price list or promotions available at the school.
  2. The student undertakes to make payments on time according to the schedule of planned lessons in a given month.
  3. Payments for individual or package lessons must be made in advance. If a planned lesson is canceled in advance, the fee for it will be transferred to subsequent lessons.
  4. Payments are made by bank transfer to the account of: Janis Morales Citibank 81 1030 0019 0109 8501 0095 3360 Payment description: [First Name and Last Name] [package name or individual lesson date]

§ 5

  1. The student has the right to terminate the agreement in the event of the School’s or its cooperating personnel’s failure to fulfill the obligations specified in this agreement.
  2. If the student resigns after the first lesson, the School will refund the student the amount paid, minus the cost of the first lesson.
  3. Resignation from participation in classes must be expressed in writing via email with one month’s notice. This provision does not apply to specific unforeseen circumstances (e.g., hospitalization).
  4. In the event of resignation from classes, the student is obliged to pay for all scheduled lessons until the end of the notice period. During this period, the student may cancel one lesson without incurring its cost in accordance with the rules defined in §2.
  5. For all remaining and paid hours, the student will receive a refund from the School to the bank account provided.
  6. In the event of the immediate termination of the agreement during the course (without a one-month notice period), the student is obliged to pay a handling fee of 200 PLN.

§ 6

The student’s first payment for the course signifies their acknowledgment of the terms of the Agreement and their acceptance.

§ 7

Any changes to this agreement require written form

§ 8

As part of our marketing strategy, we reserve the right to use excerpts from recordings of our lessons or take photos during in-person classes for publication on our social media platforms. All such materials will be carefully selected and protected to ensure the privacy of our students. If you do not consent to participation in such publications or wish to maintain your privacy, please inform us so that we can avoid publishing materials without your approval.